Refunds and Returns Policy for Fulham Scalp & Hair Clinic
At Fulham Scalp & Hair Clinic, we strive to provide our customers with high-quality products and services. We understand that there may be instances where you need to return a product, and we have created the following policy to make the process as simple and straightforward as possible.
If you are not satisfied with a product that you have purchased from us, please contact us within 14 days of receipt. Please note that we do not offer refunds on returned hair products as some of these products are issued under prescription, and others are consumable products for medical issues, and we cannot guarantee that they have not been tampered with or diluted; therefore cannot resell.
In some cases, we may offer an exchange or store credit instead of a refund, at our discretion.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact us at the following address:
Fulham Scalp & Hair Clinic
Address: 392 Lillie Road, London SW6 7PE
Phone: +44 (0)20 7731 9811
Please include your order number and a brief description of the reason for the return in your message. We will respond within two business days with further instructions on how to proceed.
We do not offer refunds on any services provided by Fulham Scalp & Hair Clinic. If you are not satisfied with the service that you have received, please contact us within 48 hours of the service, and we will do our best to resolve any issues that you may have.
We do not offer refunds on prescriptions issued by Fulham Scalp & Hair Clinic. If you have any concerns regarding your prescription, please contact us within 48 hours of receiving it, and we will do our best to resolve any issues that you may have.
If you are returning a product, you will be responsible for paying the shipping costs associated with the return, unless the product was damaged or defective upon receipt. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
If you are exchanging a product, we will cover the shipping costs associated with the replacement item.
Please note that shipping costs are non-refundable.
If you have any questions about our refunds and returns policy, please do not hesitate to contact us using the information provided above.